Q&A
It is okay if you have not decided exactly which menu to choose. After you arrive, we will check your hair condition, colour history, and desired mood, then discuss a suitable plan together.
01 Is it okay if this is my first visit? +
Yes, of course.
For first-time guests, we carefully check your hair condition and what kind of style you would like.
You do not need to have the exact menu decided before you visit.
02 I only speak English. Is that okay? +
Yes, of course.
An English interpreter is available, so you can discuss your hair condition and desired style with confidence.
If it is difficult to explain in words, you can also show photos or reference images during the consultation.
03 Which menu should I choose? +
If you are not sure, Combo Menu is an easy option because you can discuss cut, colour, and care together.
We will check your hair condition on the day and confirm a realistic plan with you.
04 Who is Combo Menu suitable for? +
It is suitable for guests who want to discuss cut, colour, and care as one complete plan.
The point is not cheapness. It is about choosing a thoughtful combination that feels right for the quality and condition of your hair.
05 Can I discuss cut, colour, and care together? +
Yes.
We can discuss cut, colour, and hair care together while checking your hair condition, colour history, and desired mood.
06 Can I book only colour or only treatment? +
Yes.
If you already know what you want, you can book a single service. We will still check your hair condition before starting.
07 Can I consult about perm or digital perm? +
Yes, you can consult with us.
Whether a perm is suitable depends on your current hair condition, damage level, and desired design. We will check what is realistic during the consultation.
08 Can I consult if I have bleach or highlight history? +
Yes.
Bleach, highlights, and past colour history can affect the result, so please tell us your previous treatments or show reference photos if you have them.
09 Can I ask questions before booking? +
Yes.
If you want to check something in advance, you can contact us through Zalo or Instagram. Reservia is the main route for booking.
10 Can I change the menu on the day? +
You can consult with us on the day.
Whether the menu can be changed depends on the reservation schedule and the time required. We will check your hair condition and confirm what is possible.
11 Can I show photos during the consultation? +
Yes.
If it is difficult to explain the style in words, showing photos you like, or even photos you do not like, helps us understand the mood you want.
12 Can I visit without a booking? +
We work mainly by appointment. Booking ahead makes sure a seat is ready for you. If we have space on the day, walk-ins are welcome too — feel free to check availability on Zalo or by phone.
13 What are your opening hours? +
Tuesday to Friday we are open 9:00 to 19:00, and on Saturday and Sunday 9:00 to 18:30.
The last booking time depends on the service. For a cut, the latest start is 18:00 from Tuesday to Friday and 17:30 on Saturday and Sunday. If you would like a later slot, please ask us on Zalo or by phone and we will check what is possible.
14 How long will my appointment take? +
It depends on the menu.
If you have a time limit, let us know when you book and we will suggest a plan that fits within it.
15 Should I bring photos? +
Yes, please. It really helps.
Words like “lighter” or “a bit darker” mean different things to different people, so a photo helps us make sure we are picturing the same thing.
16 Do you cut children’s hair? +
Yes.
We have a kids’ cut for children aged 12 and under, and a student cut for ages 13 to 18.
17 Can we book together as a family? +
Yes.
Let us know how many people are coming and the time you would like, and we will check seat availability and get back to you.
18 Which days are you closed? +
We are closed on Mondays and on Vietnamese public holidays.
On every other day we are open: 9:00 to 19:00 from Tuesday to Friday, and 9:00 to 18:30 on Saturday and Sunday.
19 Can I pay by credit card? +
Yes.
Credit cards are accepted.
20 Is there parking for cars or motorbikes? +
Yes.
Both cars and motorbikes can be parked. We are inside Starhill in District 7, so you can come by either.
21 Why are there different “JP” and “VN” prices on the menu? +
The price depends on the experience of the stylist who looks after you.
“JP” is the price when a Japanese stylist takes care of you, and “VN” is the price when a Vietnamese stylist does.
If you have a stylist you would like to request, please tell us when you book.
22 Can I request a Japanese stylist? +
Yes. Please let us know when you book.
When a Japanese stylist takes care of you, the “JP” price on the menu applies.
If you are unsure, please check availability first. After you arrive, we can look at your hair condition and discuss the best direction together.
CHECK AVAILABILITY